Privacy Policy

We collect the details you give us when you create an account, place an order, subscribe to our list or contact client care: name, email address, delivery and billing address, phone number and order history. We also record basic technical data such as device type and pages viewed.

• To process, pack, ship and support your orders
• To answer enquiries and handle returns
• To send order updates, and marketing only where you have opted in
• To detect fraud and keep accounts secure
• To understand how the store is used so we can improve it

Card details are entered directly with our payment provider and are never stored on our servers. We receive only a transaction reference and the last four digits of the card.

We share data only with the providers needed to run the store — payment processing, delivery, email and analytics — and only what each one needs. We never sell personal information.

Order records are retained for as long as tax and accounting law requires. Marketing preferences are kept until you withdraw them.

You may request access to, correction of, or deletion of your personal data, and you may unsubscribe from marketing at any time using the link in any email or by contacting client care.

We use essential cookies to keep you signed in and to remember your cart, plus analytics cookies to measure traffic. You can block non-essential cookies in your browser without losing checkout functionality.