Returns & Exchanges

You can return or exchange any unopened, unused item within 7 days of delivery. The item should be sealed exactly as it arrived, with its original packaging and box intact — that's what lets us guarantee every bottle we resell is untouched and authentic.

• Unopened, unused, factory-sealed bottles.
• Items returned within 7 days of the delivery date on your order.
• Original packaging, box and any freebies included in the parcel.

1. with your order number and the item you'd like to return.
2. We'll confirm eligibility and share the return address and any pickup details.
3. Pack the item securely in its original box and hand it to the courier we arrange.
4. For an exchange, tell us the fragrance or size you'd prefer — we'll reserve it while your return is on its way back to us.

Once your return arrives and passes inspection, we process refunds within 3–5 business days. If you paid online, the refund goes back to your original payment method. If you paid by Cash on Delivery, we'll refund via bank transfer or Easypaisa/JazzCash to an account you provide — just as straightforward, simply a step later.

If a bottle arrives damaged or you've received the wrong item, let us know within 48 hours with a photo of the item and its packaging. We'll arrange a free replacement or a full refund — no need to wait on a return in transit first.

For hygiene reasons, we can't accept returns on opened or used bottles, decants, testers or samples once the seal is broken. This is standard practice across the fragrance industry and helps us guarantee that every bottle we sell is genuinely untouched.